Return and Refund

We want you to be happy with your purchase, and we apologize if it is not. If you are not satisfied for whatever reason, we will do our best to make it right.

To avoid disappointment, we encourage customers to read our "Returns and Refund Policy" carefully (this page) and to ensure all the items are eligible for return.

To start your return online, please email us at support@bahda.net

Our policy lasts 14 days. If 14 days have passed after delivery, unfortunately, we can't offer you a refund or exchange.

Note:

You understand and agree that when you request a product return or refund, or we can't accept all or part of your order, or the contract is canceled or loses its effectiveness for any reason, we process on your behalf the documents required by laws and regulations—related items, such as invoices or credit notes.

Our suppliers subject the products to stringent quality checks before dispatch, and we will deal with incorrect or missing products as follows:

For incorrect products, we offer a full refund or replacement.
For products with the wrong color or size, which don't affect product function, etc., we offer a refund or a resend if you provide a screenshot.
For missing parts that don't affect product function, we may partially refund or resend the missing part; for parts that affect product function, we will resend the product only.
For accessories, we will resend the accessories.
For the size problem, we would appreciate it a lot if you could measure the product according to the correct measurement method and provide us with a photo of the measurement. Then, we will deal with your complaint quickly.

Note:

Please be careful when placing your order to choose the correct size, color, etc. We do not allow returns or exchanges due to incorrect attribute selection.

All returns should be sent to our relevant warehouse address. Please contact our customer support to receive the appropriate address for your order; contact our customer support team to confirm the return.

The buyer should return the product to us in its original condition and bear the shipping costs for the return. If any part is required to be replaced, the buyer should also pay for the details.

Before returning the items, please confirm the return address and the logistics method with us. After you give the items to the logistics company, please send us the tracking number. We will repair or exchange the items as soon as we receive them.

If the items are damaged or lost when returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistics company to recover the cost of the damage or loss.

The buyer will be responsible for the shipping fees to return the items.

Due to irresistible reasons during transportation, the goods may be slightly damaged, but that does not prevent use.
We offer a full refund or a replacement if the packages arrive badly damaged.
No refund If the goods have been used or damaged /remove the original label/protective film /resize the product.
Exceeds the after-sales time limit (the customer cannot apply for after-sales service if he does not contact customer service within 7 working days after receipt).
Any product quality problems caused by abnormal use or storage by the customer.
For items such as a set sold together, the return policy provides customer service for single or multiple items that comply with the return and refund policy and do not contain all the goods in the set.
We offer a partial refund or a replacement if packages arrive partially damaged (except thread, slightly wrinkled, small scratches, etc.).
For ordinary electronic products and fragile products, you can request a refund within 7 days after the package is delivered.
Due to the custom-made nature of some of our handmade products, we cannot accept returns, exchanges, or offer refunds for any handmade item.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Only regular-priced items may be refunded; unfortunately, sale items can't be refunded.
Due to long-distance international delivery and items being irresistible during transportation, we can't offer refunds or other after-sales services for damaged packaging boxes, where the goods may be slightly damaged, but it doesn't prevent use.
Items returned to us that are not eligible for a refund will be discarded or sent back to you at your own expense.

When you receive the product, please check it immediately, including the packaging, shopping list, and number; do not sign before checking it. If the outer packaging is damaged or torn, you can refuse the receipt.
If the product packaging is damaged, but the product is intact, you must submit a claim directly to the shipping carrier.

If a package is delivered (based on a tracking number update) but you do not receive the item, you must submit a claim to the shipping carrier directly.

Any product you return must be unused (in the same condition you received it) and in the original packaging, instruction booklet, and all included accessories intact, and contain any gift cards, other gifts, or offers. Keep the email receipt. If there is an invoice, it must be returned with the product. You must provide us with the shipping tracking number and the specific reason for the return. Otherwise, it may refuse to accept your return or refund request.

For us to send a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned to be provided. Once the tracking number has been provided and we receive the returned product and inspect it to check its status, we will email you to notify you that we have received your returned item. A refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days, or a replacement product will be shipped.

We take no responsibility for any product damage or shipping delay caused by the acts of God, including but not limited to the epidemic, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, or customs inspection. However, we will notify you by email.
Shipping Method Limits: Some shipping methods are not trackable when orders arrive in some countries, states, or cities.

For defective returns, faulty item(s), or incorrect products:

We reserve the right to require proof before we process the exchange or refund. Documents to be submitted shall include, but are not limited to, photos or videos of incorrect products, defective items, or faulty item/s to prove the product's condition. Please upload the video if the image can't verify the condition to support@bahda.net within 7 days of receiving the item. If the claim is approved, a refund will be issued. Additionally, returned products must be 100% complete, including the packaging and manual (if provided originally).

If you do not want the product you received, you must contact us via email at support@bahda.net within 7 days of receiving the item and provide a reasonable reason for a return. After the claim is approved, you must return the item to our warehouse at your own expense, and the item must be unused.

We cannot accept returns of rejected or refused packages, abandoned packages, items the buyer doesn't want anymore, or packages returned outside the designated return process (please see above for the selected return process).

Late or missing refunds (if applicable): If you haven't received a refund, recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. Please contact us if you've done all this and still have not received your refund.

We shall not accept any unreasonable returns, including but not limited to:

The buyer does not like it.
The product description is not real.
Products smell unusual.
The buyer ordered the wrong items.
The shipping address was provided incorrectly.
The product difference was negotiated in advance.
Tracking information is deleted by logistics companies or local post offices.
In some cases, packages are returned/discarded/detained due to the consignee's failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.
Unexceptional circumstances beyond our control (e.g., delayed by a natural disaster)

Note: The shipping fee will be charged to the customer.

No refund if the tracking information shows Alert; the reasons are listed below:

Incorrect/insufficient address.
No such number.
Unknown recipient.
Refused.
Do not pick up on time.
No safe delivery location.
Uncleared customs.
Others.

Notes:

The local distributor will deliver 1-3 times, depending on the situation. If it is still unclaimed during delivery, it will be returned to the local post office for storage in 3–7 days. Meanwhile, the client needs to pick up the package themselves. Otherwise, the logistics company will return the product to the sender. During the return, we take no responsibility if products have been lost.
We can't offer a refund or resend if you don't contact us for undelivered orders or packages destroyed by logistics companies.

Notes:

Sometimes, the order had arrived at the nearest post office to the buyer and made pending because of insufficient address, an unclaimed package, no such number, etc. It will be much more convenient for clients to contact the local post office or go to the post office for delivery.

Due to conditions like national realities, phone numbers, and religious beliefs in some countries, packages will be generally delivered to self-pick-up cabinets, which may lead to long overdue packages. Therefore, it will be much more convenient for clients to contact or go to the local post office for delivery.

We will not deal with refunds or resends if the tracking information shows the order has been delivered.
If you don't receive the package, a non-delivery certification with an official seal issued by the local post office is necessary.

Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims the package has not been received. In such cases, we will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee of a positive result.

If you experienced any of the above scenarios, you must report the issue within 3 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.

Contact our support team if you have any questions regarding your Returns And Refunds at support@bahda.net

The terms and conditions of our "Returns and Refund Policy" prevail in the case of any miscommunication or otherwise.

Please be informed that the preceding are standard requirements and are applied by all online stores. For us to accommodate your return request, please contact us at support@bahda.net

We will send you feedback regarding your request within 24 hours upon notice.